Shipping & Returns Policy

Last Updated: June 2026

At Wilton Style, we are committed to providing a smooth shopping experience from the moment you place your order until your items arrive at your doorstep. This Shipping & Returns Policy explains our shipping procedures, delivery expectations, return eligibility, and refund process.

Company Information

WILTON STYLE LTD
57 Westmorland Avenue
Kidsgrove, Stoke-on-Trent
United Kingdom
ST7 1AS

Website: wiltonstyle.net
Email: payment@wiltonstyle.net
Phone: +44 7480918192

Order Processing

All orders are processed after successful payment verification.

Processing Time

• Orders are typically processed within 1–3 business days.

• Orders are not processed on weekends or public holidays.

• During peak shopping seasons, promotions, or unforeseen circumstances, processing times may be slightly extended.

Customers will receive an order confirmation email once their purchase has been successfully placed.

Shipping Destinations

Wilton Style currently ships to multiple countries and regions worldwide.

Shipping availability may vary depending on:

• Carrier service coverage

• Customs regulations

• Delivery restrictions

• Operational considerations

If shipping is unavailable to your location, this will be indicated during checkout.

Estimated Delivery Times

Delivery times vary by destination and shipping method selected.

United Kingdom

• Standard Shipping: 5–10 Business Days

Europe

• Standard Shipping: 7–15 Business Days

United States, Canada, Australia & Other Regions

• Standard Shipping: 8–20 Business Days

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on:

• Delivery destination

• Package size and weight

• Applicable promotions

• Shipping service selected

The final shipping cost will be displayed before payment is completed.

Order Tracking

Once an order has been shipped, customers will receive tracking information via email when available.

Tracking updates are provided directly by the shipping carrier and may require time to appear after shipment.

Customs, Duties & Taxes

For international shipments, customs authorities may impose:

• Import duties

• Taxes

• Customs clearance fees

These charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated.

Wilton Style is not responsible for delays caused by customs inspections or clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Wilton Style cannot guarantee delivery if incorrect information is submitted.

If an order has not yet shipped, customers should contact us immediately to request address corrections.

Additional shipping fees may apply if packages must be re-shipped.

Lost, Delayed, or Damaged Packages

While we work with reliable shipping partners, occasional shipping issues may occur.

If your package is:

• Significantly delayed

• Lost during transit

• Delivered damaged

Please contact us within 7 days of the expected delivery date.

Our team will investigate the issue and work toward an appropriate resolution.

Return Eligibility

We want customers to shop with confidence.

Items may be returned if they meet the following conditions:

• Return request submitted within 30 days of delivery

• Item is unused and unworn

• Original tags remain attached

• Item is in original packaging

• Item is free from damage, stains, odors, or alterations

Wilton Style reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

• Final sale items

• Clearance products

• Gift cards

• Personalized or customized products

• Items marked as non-returnable at the time of purchase

Return Process

To initiate a return:

Step 1

Contact our customer support team at:

Email: payment@wiltonstyle.net

Step 2

Provide:

• Order number

• Customer name

• Reason for return

• Photos if the item is defective or damaged

Step 3

Our team will review your request and provide return instructions.

Returns sent without prior authorization may not be accepted.

Refunds

After receiving and inspecting the returned item:

• Approved refunds will be issued to the original payment method.

• Refund processing generally takes 3–10 business days depending on the customer’s financial institution.

• Original shipping charges are generally non-refundable unless the return results from our error.

Customers will receive confirmation once the refund has been processed.

Exchanges

If you receive an incorrect size, damaged item, or defective product, please contact us promptly.

Where inventory is available, we may offer:

• Size exchanges

• Replacement items

• Alternative solutions

Exchange requests are subject to stock availability.

Refused Deliveries

If a customer refuses delivery without prior approval, any resulting:

• Return shipping fees

• Customs charges

• Carrier handling costs

may be deducted from the refund amount.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or dispatched, cancellation requests may no longer be possible.

Customers should contact us as soon as possible if they wish to cancel an order.

Contact Us

If you have questions regarding shipping, returns, exchanges, or refunds, please contact us:

WILTON STYLE LTD
57 Westmorland Avenue
Kidsgrove, Stoke-on-Trent
United Kingdom
ST7 1AS

Email: payment@wiltonstyle.net
Phone: +44 7480918192

We are committed to providing fair, transparent, and customer-focused service throughout every stage of your shopping experience.