Frequently Asked Questions (FAQ)

General Questions

What is Wilton Style?

Wilton Style is an online fashion retailer specializing in women’s clothing, including dresses, tops, outerwear, pants, and other fashion essentials designed to help women express their personal style with confidence.

Where is your company located?

WILTON STYLE LTD

57 Westmorland Avenue
Kidsgrove
Stoke on Trent
United Kingdom
ST7 1AS

How can I contact customer support?

You can contact us at:

Email: payment@wiltonstyle.net

Phone: +44 7480918192

Our customer support team will respond as quickly as possible during normal business hours.

Ordering

How do I place an order?

Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase securely.

Can I change or cancel my order?

Orders may be modified or canceled before they are processed for shipment.

If you need to make changes, please contact us as soon as possible at:

Email: payment@wiltonstyle.net

Once an order has been processed or shipped, modifications may no longer be possible.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation email containing your purchase details.

Payments

What payment methods do you accept?

We accept secure online payments through major payment providers, including:

• Visa

• Mastercard

• American Express

• Debit Cards

• Other payment options displayed during checkout

Is my payment information secure?

Yes. We use secure payment processing systems and industry-standard encryption technologies to help protect customer information and transactions.

We do not store complete payment card details on our servers.

Shipping

How long does shipping take?

Estimated delivery times are:

United Kingdom

• 5–10 Business Days

Europe

• 7–15 Business Days

International Orders

• 8–20 Business Days

Actual delivery times may vary depending on destination and carrier performance.

How can I track my order?

Once your order has been shipped, tracking information will be sent to you by email when available.

Do you ship internationally?

Yes. We currently ship to many countries and regions worldwide, subject to carrier availability and local regulations.

Returns & Refunds

What is your return policy?

We generally accept returns within 30 days of delivery, provided that:

• The item is unused

• Original tags remain attached

• The product is in its original condition and packaging

Please review our Shipping & Returns Policy for complete details.

How do I request a return?

To initiate a return, contact us at:

Email: payment@wiltonstyle.net

Please include:

• Your order number

• Reason for return

• Photos if the item is damaged or defective

When will I receive my refund?

Once the returned item has been received and inspected, approved refunds are typically processed within 3–10 business days, depending on your payment provider.

Products & Sizing

How do I choose the correct size?

We recommend reviewing our Size Guide before placing an order.

If you need additional assistance, please contact us with your measurements and the product you are interested in.

Are product colors accurate?

We make every effort to display colors as accurately as possible. However, slight variations may occur due to screen settings, lighting, and photography conditions.

Will an item be restocked if it is sold out?

Availability varies by product. Some items may be restocked, while others may be discontinued. We recommend checking the website regularly for updates.

Account & Privacy

Do I need an account to place an order?

No. Customers may generally complete purchases as guests unless otherwise specified during checkout.

How do you protect my personal information?

We take customer privacy seriously and use appropriate security measures to safeguard personal information.

Please refer to our Privacy Policy for detailed information.

Still Need Help?

If your question is not answered here, please contact us directly.

WILTON STYLE LTD

57 Westmorland Avenue
Kidsgrove
Stoke on Trent
United Kingdom
ST7 1AS

Email: payment@wiltonstyle.net

Phone: +44 7480918192

We are always happy to assist you and appreciate your business.